Internet Customer Service: 609 email@example.com
Who pays for the shipping costs? :
Customer is responsible for the safe return of items in new, resalable condition in the original packaging with all tags attached. Customer also pays for the shipping of exchange items. Shipping costs are non-refundable.
Can I Return My Purchase?
LuccheseCowboyBoots.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Sorry, no returns on custom orders such as, but not limited to Lucchese Classics, Horseman Series and Wide Square Toe boots. If you are concerned about the return policy in regards to the boot style you want please call or e-mail for the details of your selected style.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk on carpeted areas until you are sure that your boots fit correctly.
Is there a restocking fee or other return fee? If so, how much?:
A 15% restocking fee will be applied to any returned item.
Does this store offer refunds, store credit, and/or exchanges? :
We offer refunds, store credit or exchanges. See specifics above.
How much time does the customer have to make a return?:
30 days from receipt to have an authorized return delivered to our returns processing center.
How long does it take to process a refund?:
An average of 7 days.
How is the refund posted?:
Refunds posted within 60 days of the original payment are credited back to the original payment method. Refunds after 60 days from original payment are via PayPal or company check.
Is an authorization number (RMA, RA, etc.) required before customer can return product?:
Yes - unauthorized and/or misdirected returns may be refused. Customer may email or call: (609) 400-5106 for RA and shipping instructions.
Are there exceptions to the standard return policy?:
Yes. Store Specials items with the exception of Lucchese Horseman Series or Wide Square Toe Boots may be returned for exchange or store credit only.
Horseman Collection Boots, Wide Square Toe Boots, Sports team, college logo, and custom-made items may only be returned if defective as determined by the manufacturer.
Custom-made items include Lucchese Classics series boots and boots in non-standard sizes.
Women's standard sizes: 6-10 in B or C width
Men's standard sizes: 7.5 -13 in D, E, or EE width.
Orders within the continental US are usually shipped via UPS or US Postal Service. Orders to all other destinations are usually sent via USPS. Shipping times depend primarily on item availability - many of our items are made-to-order. Expedited shipping requests are handled on an individual basis. Additional fees may be required for international shipping of exotic leathers. LuccheseCowboyBoots.com will not falsify shipping documents or declare shipments as "gifts". International shipments may be subject to taxes, duties, or import fees that are charged on delivery. Check with your local postal service to see if any of these charges may apply to your shipment.
Getting The Right Fit The First Time With Boots:
Shopping for footwear online may seem a little tricky. The staff at LuccheseCowboyBoots.com wants to use their years of experience to help you get the right fit the first time. If you are unsure of your size please call our customer service department and we will assist you. Often times we can send you a pair of similarly styled boots for you to try on before you make your final purchase. When you receive your boots please take care in opening the box. Wear clean socks of the thickness that you would normally wear with your boots. Stay on soft carpeting when walking in the boots so they do not become scuffed in the process. Please do not bend down in an effort to stretch a boot that you are not sure you are keeping. If it’s going to fit you will know just by walking in it.
LuccheseCowboyBoots.com will only process one size exchange per customer before we recommend buying at a brick and mortar store so that you can try on the boot you will walk out with.